For quality, consistency, and reliability on security cameras, no doubt, Arlo tops it. These cameras have been equipped and packed with high technology features to ensure safety and protection at the optimum.
As one of Netgear’s known products, Arlo security cameras are built with the utmost efficiency and care. And should, any operational issues come up, as gadgets usually do after some time of usage, users are backed up with dependable and well train Arlo Camera Support Team.
Netgear account didn’t associate with Arlo camera
“Arlo won’t connect to internet”.
The Internet is there but Arlo won’t connect
Arlo base station not connecting to the internet
Arlo camera is offline since the release of the recent firmware
The camera keeps dropping the connection to the network.
Wrong or incorrect configurations.
Failure in getting the steady internet connection.
Weak signal from the internet provided by ISP (Internet Service Providers)
Failure of getting the base station connected online
Failure to detect the Arlo on the vicinity.
The base station is not connected to the Internet (light is amber)
Should you encounter any of these issues, please just pick up the phone and ring our 24/7 Arlo Camera support Team through 1-888-508-3786 or get in touch with our Arlo Camera Support Chat.
For Troubleshooting error “Arlo Camera Offline & Arlo Won’t Connect To Internet“, you can simply follow the steps outlined here.
Check if the internet LED is solid green, then its connected to the internet.
You can remotely access your Arlo account, just log in to arlo.netgear.com
If you are receiving the video feed from each of your Arlo Wire-Free cameras then your base station is connected to the Internet. On the contrary, if an error message like ‘Arlo Base Station Offline’ is seen that means your base station is not connected to the Internet.
Check the Ethernet Cable.
Use the original Ethernet cable (that came with your system.)
Ensure that it’s securely connected to the back of your base station and to your router
Inspect The Power Adapter.
Make sure that the power adapter is securely connected to the back of your base station and securely plugged into an outlet.
Inspect Router And Wireless Networks
Try to connect to the Internet from another device that is connected directly to your router.
Ensure to try an Ethernet-connected device, not a device that is connected using Wi-Fi
You can turn WiFi off on the device to ensure that the device is connecting via the Ethernet cable.
Make sure that you can browse the Internet from this device:
In case you cannot browse the Internet from this device, you need to restore your router’s connection to the Internet.
If you can browse the Internet from this device, continue troubleshooting.
Put On/ Off Your Base Station.
Give it a minute then unplug the power adapter from the outlet
Another minute, then you may reconnect the power adapter to the outlet. Wait to get reconnected
Power LED and Internet LED should be light solid green, that indicate your base station is connected to the Internet
For quick and further assistance, reach out to our Arlo Camera Support Team through phone 1-888-508-3786 or do Arlo Camera Support Chat
Some Important points to note :
Arlo camera connects best to 2.4 GHz networks
Secondly, remove any type of network congestion
Ensure that DHCP is enabled
Make Sure that router’s DCHP client list supplied an IP address to the base station.
If it did, the base station appears in the client list.
If you were previously able to connect your base station to the Internet.
Check the router’s security settings and firmware
You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions.
If you do not manage your Internet environment Contact ISP.
Contact your IT department for assistance with any firewall or router configurations.
Switch off Proxy Servers since the Arlo base station cannot connect through most proxy servers.
Resetting the system to factory values by pressing the reset button with a pen shall be the solution as well.
In that case, repeat the steps mentioned above. Use a pen or a straightened paperclip
Press and hold the Reset button on the back of the base station for about 10 seconds.
Make sure wire-free cameras were synced to the base station.
You might need to sync the cameras to the base station again.
Replacing the batteries with the new one and bringing the camera closer to the base station may help.
Synchronization of the camera to the base station is needed.
It can be done by pressing Arlo base
Press the Sync button on the side of the base station for about two seconds
Then release the button.
Unlocking the battery compartment.
By sliding and holding the latch and inserting two batteries should be done carefully and make sure that the polarity is maintained.
A good proximity range is 1 to 3 feet (30 to 100 centimeters) of the base station.
Make sure that all the software, hardware and firmware are updated.